FAQ

General Questions & Answers


Are the stones real diamonds?

Our stone type is Lab Grown Gemstones, includes Moissanite Stone, AAA+ Cubic Zirconia Gemstones, which is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear. These Lab Grown Gemstones are more durable with better optical characteristics while maintaining an ethical standard to protect our environment. We note the stone material for each product, please check the stone material in the product description section. All Moissanite products have the GRA certification included.

Does the jewelry tarnish?

Our jewelry are mainly made by S925 Silver or Gold-plated silver/brass. We have a rigorous quality control process to ensure the quality of all of our jewelry. However, due to the natural of the metal, we are fraid that the color may fade off by time. For the S925 Silver products, there are few ways that you can do to remove the tarnish. For the plated jewelry, the plating will not fade off if you take care of your jewelry. We note the metal material for each product, please check the metal in the product description section.

Where are you based? And where do you ship to?

Our office is in Hong Kong, Customer service team based on Philippines and we have factory in Guangzhou China. We are doing online business, for your convenience, we are happy to ship our products to every place in the world.

How much does shipping cost?

We offer Free Standard Shipping on orders over $79, Free Expedited Shipping over $180. Both shipping costs and shipping method are differ from country to country, for more details, please visit Shiping & Delivery

How long until I receive my jewelry?

Delivery Time= Processing Time + Shipping Time
Orders are processed and shipped in 1-3 business days. Shipping time depends on the shipping method you selected. The United States, Canada, Australia, The United Kingdom and Europe Countries usually take 7-15 working days For more information, please check Shipping & Delivery.

Which payment methods do you accept and how to check the currency?

The price we list is US Dollar, we accept PayPal Express, PayPal Credit, and all major credit cards.

The currency widget is at side menu, that you can change the currency to one of the following: USD,CAD,EUR,GBP,MXN,NZD,PHP,SGD,INR. For other currency, please check in currency converter.

Will I have to pay customs duties, taxes or other fees?

The consumption tax was included in the listing price, you don't need to pay the customs duties by yourself.

What is your return and refund policy?

We offer worry-free 30 days returns guarantee. The refund will be issued to your original payment account upon your request. If you're not satisfied with the items you received. Customers can contact us within 30 days from the date of receiving item(s) except the Non-Returnable items. If you have received defective, damaged or incorrect product, please contact customer service immediately with proof of pictures. Click Here to view the details >>.

How do I make changes after my order has been placed?

If you notice a mistake with your order after receiving an order confirmation email, please email us at service@monarjew.com, leave us a clear and detailed message with your name, phone number, and order number if available.

Jewelry Maintenance

1. When you don't wear jewelry, please seal it with jewelry sealing bag or jewelry box to avoid oxidation due to too long exposure to air.

2. When wearing silver jewelry, do not wear other precious metal jewelry at the same time to avoid collision, deformation or abrasion. Keep the silver jewelry dry, don't wear it for swimming, and don't get close to hot springs and sea water.

3.Jewelry should avoid contact with cosmetics, perfume and other chemicals. In case these acid-base chemicals may damage the jewelry.